Contact us

Need to talk to one of the team? We will respond to all enquires within 48 hours of receiving your message.

FAQs

  • Do you ever use customer's gemstones?

    Yes! All of the time! We love giving gemstones another go at life in a fresh redesign. Get in touch to organise creating a piece of jewellery using your own gemstones and one of our designs.

  • How do I find out my ring size?

    One of our team can size your fingers in person for your new piece of jewellery if you are near our workshop in West Cornwall. Pop us an email at info@loresstudio.co.uk for the workshop location and to organise ring sizing with us.

    Alternatively, going into another fine jewellery store to check your size is an excellent option. Using two stores allows a little more accuracy. If you need to size your partner without them finding out we suggest sizing a ring of theirs at home which you know fits their correct finger (not all fingers are the same size).

  • What are your current lead times?

    For in stock items it usually only needs 5-7 working days for processing + postage. For ‘Made To Order’ stock it is a shorter it takes 6-8 weeks to make and post your jewellery.

    Bespoke lead times and info about the process can be found on the Bespoke page.

  • Where do you get your materials from?

    All of our precious metals such as; silver, gold and platinum, are either recycled from the technology and/or medical industry (think broken circuit boards, phones, laptops, old x-rays) or unwanted jewellery from our clients or the jewellery industry. Our gemstones are either reclaimed from broken or unworn pieces, ethically mined using a traceable mine to market approach or grown in a (green energy) lab/factory if you choose synthetic.

  • Is bespoke always more expensive than buying a stock piece?

    Nearly always, yes. That’s because within the price of the piece is the labour of the full design process and manufacturing from start to finish. With stock we do not charge any design time, and only 30% of original manufacturing time. We do charge for materials and time taken to produce the piece from a raw casting.

  • Do you offer payment plans?

    We do yes, they are subject to a small fee (usually 1.5-3%) since we have to outsource our payment plans to our payment provider.

Further Questions?

Hours
Monday–Friday
8:30am–4pm

Email
info@loresstudio.co.uk


“It was an absolute joy working with Lores on the creation of my engagement ring. Lorna took my pretty vague ideas and turned them into a ring which is everything I had hoped for and more!”

– Annie