Shipping

At Lores, each stock, made-to-order and bespoke piece is meticulously handcrafted, this means production and delivery time may vary. The following information outlines our shipping policies regarding production timelines, methods, and international duties.

  • Bespoke Jewellery: Clients are advised to allow at least 12-14 weeks for the creation of bespoke items following the payment of the deposit. Once production is complete, additional time will be required for shipping. These timelines are designed to ensure that each piece meets our high standards of craftsmanship.

  • Made-to-Order Items: For items classified as made to order within our shop collection, a production period of approximately 6-8 weeks is expected unless otherwise specified on the product page.

  • In Stock Items: Items that are ready to ship will be dispatched within 7 working days of the order being placed, unless otherwise indicated on the product page. Public holidays may disrupt postal dates, so please keep this in mind for any orders that may have tight deadlines.

  • UK Delivery: All items shipped within mainland United Kingdom will be sent via Royal Mail Special Delivery to ensure secure and timely delivery. This method of postage is free and insures the piece of jewellery fully. Once dispatched, orders within the UK typically arrive within 48 hours.

  • International Shipping: For international orders, Lores utilises reputable carriers such as FedEx, DHL, and Royal Mail. While we strive to provide estimated delivery times, we cannot guarantee specific arrival dates as these are contingent on factors beyond our control. Customers should allow between 3-15 working days for international deliveries. In the event of delays extending beyond this timeframe, Lores will make reasonable efforts to assist customers in tracking their shipments.

  • Customs, Duties, and Taxes: International shipments may be subject to import duties and taxes, which are not included in the shipping costs calculated at checkout. These charges are determined by the customer’s local customs authority and are the sole responsibility of the recipient. Lores disclaims any liability for customs fees incurred by international orders, and payment of these fees is required for the successful delivery of items.

  • Delays for Specific Regions: Customers should be aware that shipping to certain countries may be subject to additional delays due to local customs processing procedures or logistical challenges. These countries include, but are not limited to:

    • Afghanistan

    • Azerbaijan

    • Armenia

    • Belarus

    • Burma (Myanmar)

    • China

    • Democratic Republic of Congo

    • Egypt

    • Eritrea

    • Republic of Guinea (Conakry)

    • Guinea-Bissau

    • Haiti

    • Iran

    • Iraq

    • Ivory Coast

    • North Korea

    • Lebanon

    • Liberia

    • Libya

    • Russia

    • Sierra Leone

    • Somalia

    • South Sudan

    • Sudan

    • Syria

    • Tunisia

    • Ukraine (Crimea/Sebastopol)

    • Zimbabwe

  • Compliance with Postal Service Laws: Lores is subject to the laws and regulations of the postal services we utilise. Should any new countries be added to the sanctions list by these services that are not included in the list above, we reserve the right to refuse your order. In such cases, we may offer a refund or organise an alternative method for you to receive your jewellery.

For inquiries or assistance regarding your order, please contact us at info@loresstudio.co.uk.