Terms & Conditions of Sale - Lores Studio Ltd

These Terms and Conditions govern the sale of all pre-made and pre-order jewellery and services offered by Lores, operated by Lorna McNaught. By purchasing from the website, you accept these terms in full.

Application

These Terms apply only to ‘in stock’ and ‘made to order’ items sold through the Lores website. Bespoke jewellery, including any customised or altered designs, is subject to separate bespoke terms and conditions. If your order involves bespoke work, please refer to the bespoke terms and conditions for full details regarding deposits, quotations, production, and final pricing.

Purchases

When you purchase a product or service through the website, you must provide accurate information, including payment details and billing and shipping addresses. By providing this information, you confirm that you are authorised to use the payment method and that all information supplied is current and complete. Payment information may be shared with third parties solely to facilitate your purchase.

Made To Order Items

‘Made to order’ items are sold at the full price shown on the website and payment is taken in full at the time of ordering. Production of the item begins after the order is placed and can take approximately 6-8 weeks. ‘Made to order’ items are non-refundable except in cases of a verified manufacturing fault, this is due to the outlay to Lores Studio Ltd for creating new jewellery specifically for your order. Lores Studio Ltd reserves the right to decide whether a partial refund or exchange is appropriate in extenuating circumstances.

Deposits are only applicable for bespoke items. Customers should refer to the bespoke terms and conditions for information regarding deposits, quotations, and refunds for bespoke work.

Handmade Quality and Manufacturing Standards

All jewellery created by Lores Studio Ltd is handmade by an independent designer-maker. As with all handmade goods, finished pieces may carry subtle characteristics that distinguish them from factory-produced jewellery. Minor variations in finish, texture, or form are an inherent and valued part of the handmade process and do not constitute a flaw. Lores Studio Ltd takes great care in the making and finishing of every piece and works to the highest standard achievable within the nature of handmade craft.

Where a genuine flaw is identified, the remedy offered will depend on the nature of the piece. For stock or made-to-order items, Lores Studio Ltd will assess the concern and offer a repair in the first instance. Where a repair is not possible, an exchange or refund will be offered at Lores Studio Ltd' discretion in accordance with the Consumer Rights Act 2015.

Returns

If an item of jewellery is deemed acceptable to be returned for an exchange or refund by the Lores Studio Ltd team due to a manufacturing fault, we recommend using Royal Mail Special Delivery and insuring for the value of the jewellery. Lores Studio Ltd is not responsible for the jewellery while it is being posted, as it is under the care of Royal Mail.

Returns are free for exchanges but Lores Studio Ltd will not be able to cover the cost of posting your new item to you. If the jewellery was bought online you are entitled to return the jewellery within 14 days after receiving it as long as there are no signs of wear, and it is not a pair of earrings. Earrings cannot be returned due to hygiene reasons, but we will endeavour to help in any way we can if there is an issue with your order. You will need to post the jewellery back within 14 days of Lores Studio Ltd confirming the return, and your refund will be processed within 14 days of us receiving the jewellery.

Availability and Accuracy

Lores endeavours to maintain accurate product information on the website. Occasionally, products may be mispriced, described inaccurately, or unavailable. Lores reserves the right to correct errors, update information, or cancel orders as necessary.

Accounts

If you create an account with Lores, you must provide accurate and up-to-date information. You are responsible for safeguarding your account information and for all activity under your account. Lores reserves the right to suspend or terminate accounts for breaches of these terms.

Intellectual Property

All content on the Lores website, including text, graphics, images, and software, is the property of Lores and is protected by intellectual property laws. You may not use Lores’ intellectual property without prior written permission.

Links to Third-Party Websites

The Lores website may contain links to third-party websites. These sites are not under Lores’ control, and Lores is not responsible for their content, privacy practices, or terms. Access to external websites is at your own risk.

Termination

Lores may suspend or terminate your account or access to services if these terms are breached. Your rights to use the website will cease immediately upon termination.

Governing Law

These terms are governed by the laws of the United Kingdom. Failure to enforce any right or provision does not constitute a waiver. If any part of these terms is deemed invalid, the remaining provisions remain in effect.

Entire Agreement

These terms constitute the full agreement between you and Lores regarding the sale of ‘in stock’ and ‘made to order’ items, superseding any prior communications or agreements.

Contact

For any questions or concerns about these terms, please contact the Lores team via the details provided on the website.