Bespoke at Lores - Terms & Conditions

At Lores, every bespoke piece begins with you. The process is designed to capture your ideas, preferences and story, ensuring your finished jewellery is truly personal.

Consultations

Bespoke consultations can be booked directly through the website. Consultations are £30 and can be held either in person in Bristol or online via video call. This fee is redeemable against the final cost of your jewellery if you decide to go ahead. Consultations allow time to explore your ideas in detail, provide you with an online order record, and help keep track of your bespoke project. During the consultation, all aspects of your piece will be discussed: preferred metals, gemstones, family gold, design ideas, and measurements. Timeframes and budget will also be covered to ensure expectations are realistic. Ahead of the consultation, it can be helpful to gather inspiration for styles and colours that appeal to you.

Quotation & Deposit

Following your consultation, a detailed quotation will be prepared for your bespoke design. To proceed, a 50% deposit is required before work begins. This deposit is non-refundable once work has started, as materials and gemstones are often purchased specifically for your piece and cannot be returned. In exceptional circumstances, such as unexpected financial or health changes, special allowances for partial or full refunds of the deposit may be considered. These are entirely at the discretion of the Lores team and will be reviewed on a case-by-case basis.

Sourcing, Making & Communication

Once the deposit has been received, work on your jewellery will begin. Some gemstones may take longer to source depending on rarity and availability. If you would like to be involved in the gemstone selection process, please allow additional time beyond the standard lead time. Each piece typically takes 10–12 weeks to complete, a lead time that includes room for unforeseen delays. If you have a particular date in mind, such as a proposal or wedding, please mention this as early as possible so it can be factored into the schedule.

You will be communicated with throughout the process via WhatsApp or email, according to your preference. Progress photos will be shared if your piece is being wax carved, and sketches or CAD renders will be sent for review before final approval if this is part of your package. Once a design has been approved by the client and production has started, any subsequent changes are not the responsibility of Lores. Support will be provided to address any concerns, but changes to a design after production has begun cannot be funded by Lores.

Completion, Delivery & Aftercare

When your jewellery is finished, collection or delivery will be arranged. The final 50% balance must be paid before collection or dispatch. Pieces are shipped via Royal Mail Special Delivery, an insured postal service. For particularly valuable or sentimental pieces, hand delivery or collection can also be arranged. All jewellery comes in beautiful packaging with full care cards that explain how to care for your piece.

Photography & Privacy

Completed pieces may be photographed to share inspiration with future clients. If you prefer your piece not to be photographed or published online, please indicate this before collection or delivery.

Reviews

Within 7–14 days of receiving your bespoke jewellery, you will be invited to leave a review. Reviews are an important way to support the business, and your feedback is always appreciated.